gol111 Privacy Policy —
Your Information Is Our Responsibility

gol111 (hereinafter "we", "our", or "platform") is an online entertainment service operated for users in Bangladesh. This privacy policy ("policy") explains how your personal information is collected, used, stored, and protected.

By using the gol111 website, mobile application, or any digital channel, you will be considered to have given your consent to this privacy policy. This policy forms part of our terms and conditions and it is recommended that both documents be read together.

This policy applies to registered members on the gol111 platform, guest visitors, and any person who interacts with our services in any way. We commit that your personal information will always remain safe, confidential, and secure.

gol111 collects the following types of information for account management, service improvement, and ensuring security:

2.1 Registration and Identity Information

Information you voluntarily provide when opening an account:

• Full name and date of birth
• Mobile number and email address
• Preferred username and password
• National ID card or passport details (for KYC verification)
• Current address and postal code

2.2 Financial Information

To complete deposit and withdrawal processes:

• bKash, Nagad, Rocket, Upay account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Last four digits of Visa, Mastercard cards (where applicable)

2.3 Usage and Activity Information

When you use our platform:

• Login date, time, and IP address
• Device type, operating system, and browser information
• Gaming history, bet amounts, and results
• Preferred game categories and session duration
• Record of promotional offer usage

2.4 Automatically Collected Information

When you visit our site, certain technical information is collected automatically, including your geographic location (at country level), referral source, and page browsing patterns.

gol111 uses your information only for specific, legitimate, and transparent purposes. We never use your information in an unauthorised or fraudulent manner.

• Account Management: Creating, verifying, and maintaining your profile.
• Service Delivery: Processing deposits, withdrawals, and managing gaming sessions.
• Identity Verification (KYC): To confirm your age and identity — and to prevent account access by those under 21 years of age.
• Financial Transactions: Ensuring secure and fast deposits and withdrawals.
• Fraud Prevention: Detecting and stopping suspicious activity.
• Customer Support: Improving the quality of 24/7 live chat assistance.
• Promotional Communications: Sending offers and updates subject to your consent.
• Legal Compliance: Meeting applicable laws and regulatory requirements.
• Service Improvement: Analysing user experience to further improve the platform.

gol111 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Help improve service quality by analysing user behaviour.
• Security Cookies: Used to detect fraudulent activity.

4.2 Cookie Control

You can manage cookies through your browser settings. However, please note that disabling essential cookies may prevent some features of our service from working properly.

gol111 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

To operate our services, we work with certain trusted technology partners, such as payment processing services (bKash, Nagad, Rocket, Upay), game providers, and cybersecurity firms. These partners may use your information only within the scope of their own work and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or valid requests from law enforcement agencies.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such cases, you will be notified in advance and informed about the new policy.

To protect your personal and financial information, gol111 has adopted industry-standard technical and organisational measures.

6.1 Technical Security

• SSL/TLS Encryption: All our communications are secured with 256-bit SSL encryption, keeping your information completely safe during transmission.
• Data Encryption: Passwords and sensitive financial information are stored in encrypted form.
• Firewall and IDS: Advanced firewalls and intrusion detection systems are active to prevent unauthorised access.
• Two-Factor Authentication (2FA): Two-step verification is available for account security.
• Regular Security Audits: Our systems undergo regular security testing.

6.2 Organisational Security

• Strict access controls — only authorised staff can access specific information.
• Regular staff training on data protection.
• Clear incident response plans for data breaches.

gol111 retains your personal information only for as long as it is necessary and consistent with legal obligations.

• Active Accounts: All information is retained while the account remains active.
• After Account Closure: Financial transaction and KYC information is retained for a specified period in accordance with applicable law.
• Marketing Information: Deleted as soon as possible once you withdraw your consent.
• Logs and Security Information: Kept for a limited period for fraud prevention and security purposes.

Once the necessary period has ended or there is no legal obligation, we securely delete or anonymise your information.

You have the following rights regarding your personal information and gol111 respects them:

8.1 Right of Access and Review

You can request from us at any time and find out what information we hold about you. To receive a copy of this information, contact us via live chat or by email at [email protected].

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to have it corrected. This can be done from your account settings or through customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information related to financial transactions and legal obligations may not be legally possible to delete.

8.4 Right to Object to Processing

If you do not wish to receive marketing communications, you can withdraw your consent at any time. However, this will not affect any lawful processing carried out prior to that point.

8.5 Right to Data Portability

You can receive a copy of your personal information in a structured, machine-readable format.

gol111 strictly follows an age verification policy. Our services are only for individuals aged 21 or above.

We do not knowingly collect personal information from anyone under the age of 21. Age is verified at registration and confirmed through a government-issued ID during the KYC process.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

gol111 may update this privacy policy from time to time. This policy may be revised in response to service improvements, changes in law, or changes in our business practices.

For any significant changes, we will:

• Display a clear notice on the website.
• We will send email or SMS notifications to registered users.
• We will update the "Last Updated" date at the top of the page.

If you continue using our services after any changes, you will be considered to have accepted the updated policy. Therefore, you are advised to review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. We are always ready to assist you.

We typically respond to your email within business days. For immediate assistance, please use live chat.